Biography

Carol Silvis is the author of the college textbooks 100% Externship Success, CD, and online materials (Cengage Learning 2008) and General Office Procedures 1st and 2nd editions and instructors’ manuals (published by HBJ in 1990 and 1995 and by Thomson Learning in 2001).  She has also had a dozen creative non-fiction stories and inspirational pieces published in national magazines.

For over two decades, Carol Silvis has trained adults in how to get a job, keep and enjoy it, and get ahead.  She has a Master's in Adult Education from Penn State and a bachelor’s in secondary education from the University of Pittsburgh and teaches full-time at Newport Business Institute and part time for Penn State.  In addition, she gives workshops and seminars for schools, businesses, and professional organizations on customer service, stress management, resume preparation, telephone techniques, human relations/teamwork, effective communication, correspondence writing, office technology, and time management/organization.

Ms. Silvis has been interviewed for newspaper articles on conference planning, modern business skills, and telephone techniques and manners.  She has appeared twice on a Cornerstone TV half-hour talk show, where she discussed time management tips, and was interviewed for a WDVE radio program.

Carol is vice president for Pennwriters, Inc., (a PA writing organization) and was the past Authors’ Advocate and 2005 and 2007 Conference Coordinator.  She lives in Murrysville with her family.